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Frequently Asked Questions

Short, straight answers to the questions we hear most often from agencies, tribal governments, and organizations considering DigitalBlue.

Common Questions

How is pricing determined?

Pricing depends on the scope, timeline, complexity, and support needs. Most projects are quoted as fixed-price engagements once requirements are clearly defined.

Do you work with existing systems or only new builds?

Yes. We can build new solutions, improve existing systems, modernize older platforms, or take over projects that were started by another team.

Can you work with our internal IT team?

Yes. We can support your internal team, provide senior escalation, assist with project delivery, or handle specialized areas like cybersecurity, compliance, cloud, and custom development.

Do you offer both remote and on-site services?

Yes. Many services can be delivered remotely, and we also provide on-site support, training, assessments, and project work when needed.

Do you sign NDAs?

Yes. We can sign NDAs before scoping or discovery when a project requires confidentiality.

Who owns the intellectual property after a project?

Project ownership is clearly defined in the contract. For custom development work, we typically provide the client with the intellectual property and project assets once the agreed terms are met.

What happens after a project is completed?

We can provide documentation, handoff support, training, maintenance, monitoring, or ongoing managed services depending on what your team needs.

Can you help us define the scope before we commit?

Yes. We start with a discovery or scoping conversation to understand your goals, risks, systems, and priorities before providing a proposal.

Do you provide documentation with your work?

Yes. We provide documentation when applicable, including system notes, security findings, project deliverables, policies, procedures, user guides, and handoff materials.

Can you support compliance-heavy environments?

Yes. We regularly support organizations with compliance, security, and audit needs, including tribal governments, public safety agencies, healthcare-adjacent environments, and mission-driven organizations.